Privacy Policy

Hidden Gems Sports Academy Privacy Policy

Effective Date: 13/09/2024

Hidden Gems Sports Academy (referred to as “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including payments processed through Stripe. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable NSW state regulations.

1. Information We Collect

We may collect the following types of personal information when you interact with our website and services:

  • Personal Identification Information: Full name, email address, contact number, and mailing address.
  • Financial Information: Payment details such as credit card numbers, bank account details, and transaction information (processed via Stripe).
  • User Account Information: Login details, membership preferences, and transaction history.
  • IP Address & Device Information: Information about the device you use to access our website (e.g., IP address, browser type, and operating system).
  • Medical information and Emergency contact: Information regarding existing medical conditions and emergency contact in case of emergency.

2. How We Collect Information

We collect personal information directly from you when:

  • You register or create an account on our website.
  • You sign up for events, memberships, or competitions.
  • You purchase products or services through our website, including when you make payments using Stripe.
  • You subscribe to our newsletters or marketing materials.

We may also collect information automatically through cookies and other tracking technologies (see Section 8: Cookies and Tracking Technologies).

3. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To process transactions and manage payments (including via Stripe).
  • To communicate with you regarding events, updates, and promotions.
  • To provide and improve our services, including customer support.
  • To comply with our legal obligations under Australian and NSW law.

4. Disclosure of Information

We may share your personal information with third parties, but only in the following circumstances:

  • Payment Processing: We use Stripe to process payments. Stripe will receive the necessary payment information to complete the transaction. Stripe’s use of your personal information is governed by their Privacy Policy (link to Stripe’s Privacy Policy).
  • Legal Compliance: We may disclose your personal information where required to do so by law, or where we believe such action is necessary to comply with legal obligations, protect our rights, or respond to a request from law enforcement.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure, in compliance with Australian privacy laws and NSW state regulations.

  • Storage: We store personal information in secure cloud storage with reputable service providers.
  • Security Measures: We use SSL encryption for data transmission, and restrict access to personal information to authorized personnel only.

6. International Transfers

Some of our third-party service providers, including Stripe, may transfer and store personal information outside of Australia. When we do transfer personal information internationally, we ensure it is done in compliance with the Australian Privacy Principles (APPs), ensuring that your information is subject to a level of protection comparable to that under Australian law.

7. Access and Correction of Personal Information

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you. If you believe that any information we hold is inaccurate, incomplete, or outdated, you may request that we correct it.

To exercise these rights, please contact us at prescoach@hiddengemssportsacademy.com.au

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience.
  • Remember your preferences and login details.
  • Analyze site traffic for improving our services.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Direct Marketing

We may use your personal information to send you marketing communications about events, products, or services that may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or contacting us directly at prescoach@hiddengemssportsacademy.com.au.

10. Stripe Payment Processing

We use Stripe to process payments made through our website. Stripe is an external payment service provider and complies with industry standards to ensure the security of your financial transactions.

When you provide payment information to complete a transaction, you will be subject to Stripe’s terms and conditions. We do not store your credit card details on our servers. Stripe collects and processes your payment information in compliance with its own privacy policy, which can be accessed at: https://stripe.com/en-au/privacy.

11. Children’s Privacy

11. Children’s Privacy

We recognize the importance of protecting the privacy of children and are committed to complying with applicable laws and regulations regarding children’s privacy, including the Privacy Act 1988 (Cth) and any specific regulations in NSW.

We may collect personal information from individuals under the age of 18, particularly in connection with registration for sports activities, tournaments, and coaching programs. This information may include the child’s name, date of birth, contact details, and relevant health or performance information.

Parental or Guardian Consent:
We require the consent of a parent or legal guardian before collecting, using, or disclosing any personal information from children under the age of 18. By registering on our website or providing us with any personal information related to a child, you confirm that you are the child’s parent or legal guardian and that you consent to our collection and use of the child’s personal information as described in this Privacy Policy.

We will only use the information collected from children under the age of 18 for the purposes for which it was provided, such as:

  • Registering the child for events or tournaments.
  • Providing relevant training or coaching services.
  • Communicating important events or safety information.

Storage and Security of Children’s Information:
We take additional precautions to protect the personal information of children. This includes limiting access to children’s personal information to authorized personnel and ensuring that children’s data is stored securely in compliance with our general data protection procedures.

Parental Rights:
Parents or legal guardians have the right to:

  • Access the personal information we have collected about their child.
  • Request the correction or deletion of their child’s personal information.
  • Withdraw consent for the collection, use, or disclosure of their child’s information at any time.

To exercise any of these rights, please contact us at prescoach@hiddengemssportsacademy.com.au

12. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in accordance with changes to Australian and NSW privacy laws or changes to our practices. We will notify you of any material changes by posting the updated policy on our website. Please review this policy periodically to stay informed of how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or if you would like to make a request regarding your personal information, you can contact us at:

Hidden Gems Sports Academy
Email: prescoach@hiddengemssportsacademy.com.au