Customer Support

Hidden Gems Sports Academy Customer Support

At Hidden Gems Sports Academy, we are committed to providing top-notch support for our athletes, coaches, parents, and members. Whether you have questions about registration, and payments, or need assistance with any of our services, our support team is here to help.

Below, you’ll find the key ways to reach us, along with answers to common questions.

Contacting Customer Support

If you need assistance, feel free to contact our support team through any of the following methods:

  • Email Support:
    Reach out to us at prescoach@hiddengemssportsacademy.com.au
    We aim to respond to all inquiries within 48 hours.
  • Facebook:
    Hidden Gems Sports Academy

Frequently Asked Questions (FAQ)

Payments & Refunds

Q: What payment methods do you accept?
A: We accept payments via Stripe, which allows you to use major credit and debit cards such as Visa, Mastercard, and American Express.

Q: Is my payment information secure?
A: Yes. We process payments using Stripe, a secure and trusted payment provider. We do not store your payment information on our servers. For more details, please review our Privacy Policy.

Q: Can I get a refund if I’m unable to participate in an event?
A: Refunds are subject to our Refund Policy. Please contact us at: prescoach@hiddengemssportsacademy.com.au for more information or to submit a refund request. We may offer refunds for cancellations made a certain number of days before the event. Please review our Terms and Conditions for specific refund criteria.

Technical Support

Q: I’m having trouble logging into my account. What should I do?
A: If you’re unable to log into your account, first check that you’re entering the correct email and password. If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it. If you continue to have trouble, email us at prescoach@hiddengemssportsacademy.com.au.

Q: The website isn’t loading correctly on my device. What can I do?
A: Try clearing your browser’s cache and cookies, or try accessing the website from another browser or device. If the issue persists, contact our technical support team at prescoach@hiddengemssportsacademy.com.au, and we’ll help resolve the issue.

General Inquiries

Q: How do I update my personal information?
A: To update your account details, log into your profile by clicking on your account name at the top-right of the page. From there, you can edit your contact information, update your password, and review your past registrations.

Q: How can I stay updated on future events and news?
A: You can subscribe to our newsletter by entering your email address at the bottom of any page on our website. We’ll send you updates on upcoming events, special promotions, and important news related to Hidden Gems Sports Academy.

Escalating Issues

If you feel that your issue has not been resolved to your satisfaction, you can escalate your concern by emailing prescoach@hiddengemssportsacademy.com.au with “Escalation” in the subject line. Our management team will review your request and get back to you within 48 hours.

Feedback and Suggestions

We value your feedback and are always looking for ways to improve our services. If you have any suggestions or feedback, please don’t hesitate to contact us at prescoach@hiddengemssportsacademy.com.au.

Social Media Support

You can also reach out to us on our social media channels for quick updates and responses:

Business Hours

Customer Support Hours:

  • Monday to Friday: 8:00 AM – 5:00 PM (AEST)
  • Saturday & Sunday: 9:00 AM – 5:00 PM (AEST)

We aim to respond to all inquiries within 48 hours.

Mailing Address

Hidden Gems Sports Academy currently does not have a mailing address.

Privacy and Data Protection

Your privacy is important to us. We adhere to strict privacy standards to ensure that your personal data is protected. For more information on how we handle your data, please refer to our Privacy Policy

Terms and Conditions

By using our services, you agree to our Terms and Conditions. Please review them carefully to understand your rights and responsibilities when interacting with Hidden Gems Sports Academy.